Forgot Password to Microsoft Account

Author: Mihai, last modified: 12/12/2020

Purchases are performed using your Microsoft account. If you are asked to log in, use your Microsoft account password, the same password you use for Windows or for checking your email on

How to reset your Microsoft account password

You can reset your Microsoft account password by following these steps.

  1. Sign into your Microsoft account dashboard using your email address, phone number, or Skype ID and your existing password.
  2. Select Security from the navigation across the top of the Account home page.
  3. On the Security basics page, select Change my password.
  4. If you have security info on your account, you'll see the Verify your identity form with a partial view of the phone number or email address you chose for account verification. Select the one where you want to receive your code and enter the requested verification information. When you're done, select Send code.
  5. Enter the code you received and select Verify.
  6. On the Change your password page, enter your existing password and then add your new password. When you're finished, select Save.

If you don’t have the necessary security information and can’t receive a verification code, you may need to use a different verification option, see Recover your Microsoft Account.

If you've forgotten your username and can't sign into the Microsoft account dashboard, see How to find your Microsoft account.