Account Mismatch

Author: Mihai, last modified: 05/12/2024

Scenarios:

• You have more than one account
• The system does not recognize your existing account
• You forgot your password
• You got a new computer and would like to sign in with the same account as the old computer

You can gain access to your account by following these steps:

1. Uninstall the game
2. Re-install the game
3. Attempt to sign in with your existing account
4. Recover your password using your email in case you don't remember the password
5. If you don't receive the new password over email, send a Feedback message by going to Home -> Account (top right corner) -> Feedback -> Send

!VERY IMPORTANT! use your correct email when you send the message